RETURNS

THE SHORT VERSION OF OUR RETURN POLICY

• You can return the product within 30 days of delivery.
• The product must be in new condition with tags attached.
• International orders will be charged a €5 shipping fee upon return.
• Want to switch to another size? Return the original for a refund and order a replacement.
• Did you get the wrong item or is it damaged? Contact us and we’ll sort it out!
• If a package is unclaimed you might have to pay a handling fee.
• Remember you can always reach us at info@rutandcircle.com.

 

INTERNATIONAL RETURNS OUTSIDE EU

Please contact our support with information on your order and what products you want to return and we’ll forward you the necessary information on how to proceed.

 

RETURN POLICY

If you’re not completely satisfied with your purchase, simply return the products within 30 days. Fill out the return form included in the package and send it along with the items.
International orders in Europe will be charged a €5 fee upon returning which will be deducted from the total transferred back.
Keep in mind that the package is your responsibility; this includes the cost of the product itself. We, therefore, recommend using a delivery service that insures you for the value of the content.

 

RETURN CONDITIONS

Returned items must be in new condition with original packaging and tags. Please avoid wearing perfume or deodorant that could leave marks or scent on the product while trying it on. We won’t be able to accept the return where these instructions have not been followed.

 

RETURNING A PACKAGE

Simply fill out the included form and send it back in its original condition. Please use the same bag as it can be resealed to minimize environmental impact. You have 14 days to return it to us if you live in Sweden and 30 days if you’ve ordered internationally and keep in mind to always ask for a receipt of proof after dropping off your return at a checkpoint. 

If you by any chance didn’t receive a return label, please contact customer service and they will help you. We do not stand accountable if you as a customer decide to NOT use a return label that was made from us when returning your package. 

Note: For international orders, keep in mind that you can only drop off your return at a checkpoint that provides DHL EXPRESS!  

 

 

WANT TO SWITCH TO ANOTHER SIZE?

Fill out the form included in the package as with any return and place a new order with the preferred item.

 

TRANSPORT DAMAGE OR FAULTY ITEM

If the product is lost or faulty upon arrival, please contact us by e-mail at info@rutandcircle.com and include the order number, pictures and a short description explaining the fault and we will get back to you as soon as possible. We will send out a new return label for you to use if your reclaim gets approved.

We do not approve products that are damaged as a result of daily use or products not purchased at our webshop.

 

UNCLAIMED PACKAGES

As packages that aren’t picked up at your post office have to be sent back to us we reserve the right to charge you a handling fee to cover the return shipping costs.


SHIPPING

DOMESTIC SHIPPING IN SWEDEN, PROCESSING AND DELIVERY TIMES

All our products are safely and quickly shipped with Postnord. Orders are processed Monday through Friday, 8 AM to 3 PM CEST, excluding major holidays, and are usually shipped 1-2 working days from when an order is placed. Please allow a minimum of 1-3 working days until delivery. The tracking number will be sent to you by email.

 

SHIPPING IN NORWAY, PROCESSING AND DELIVERY TIMES

All our products are safely and quickly shipped with Bring. Orders are processed Monday through Friday, 8 AM to 3 PM CEST, excluding major holidays. Please allow a minimum of 4-7 working days until delivery. A tracking number will be sent to you by email.

 

INTERNATIONAL SHIPPING, PROCESSING AND DELIVERY TIMES

Orders are processed Monday thru Friday, 8AM to 2PM CEST, excluding major holidays, and are usually shipped 1-2 working days from when an order is placed. Delivery time is usually 3-5 working days but may differ depending on the country of destination. The tracking number will be sent to you by email. If you haven’t gotten an email within 4 working days from the time you placed your order please contact info@rutandcircle.com.

 

DAMAGED SHIPMENTS

It shouldn’t happen but sadly sometimes packages are lost, stolen, or damaged and if it does happen to your order please contact the transport company as they are responsible for your package as soon as it leaves our storage facility. As soon as it’s dispatched you’ll have to track it using the transport companies tracking service and make sure you pick it up before it’s sent back to us. Calling the transport company directly can complete claims should any problems arise. Processing times range between 5-10 business days.